Download e-book for iPad: All For One: 10 Strategies for Building Trusted Client by Andrew Sobel

By Andrew Sobel

ISBN-10: 0470380284

ISBN-13: 9780470380284

ISBN-10: 0470485337

ISBN-13: 9780470485330

Company consumers are difficult extra worth from their exterior advisors, and consolidating their company round a smaller variety of organizations. those tendencies are forcing various provider providers—from consulting agencies to giant banks—to confront a sequence of adverse demanding situations:

  • How can we create an ‘all-for-one, one-for-all’ tradition within which the full is bigger than the sum-of-the-parts and we reach leveraging our worldwide community to carry price to clients?''
  • How can we mobilize the best humans, assets, and ideas—across a mess of organizational and geographic boundaries—into each patron relationship?''
  • How can we evolve from a relied on consultant to a depended on companion and construct multi-year, institutional relationships?

concerned with One solutions those questions with an leading edge and accomplished version for constructing enduring, institutional shopper relationships—what Andrew Sobel refers to as point 6 relied on customer Partnerships. It bargains readers ten particular suggestions which are completely supported via case experiences, most sensible practices from top corporations, and implementation instruments. the person expert is especially liable for 5 of those innovations, whereas the firm—the institution—must help and force the opposite 5. should you effectively execute opposed to all ten of those construction blocks, you boost long term, professional-client partnerships that supply nice price to the buyer and excessive degrees of private pride and profitability for the provider provider.


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Extra resources for All For One: 10 Strategies for Building Trusted Client Partnerships

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Agenda setting I D ndi riv vi en dua l ly - 3. 1 Ten Strategies to Build Trusted Client Partnerships 28 A ROAD MAP FOR BUILDING TRUSTED CLIENT PARTNERSHIPS Chapters 3 through 12 explain each of these 10 strategies in depth, providing practical examples, best practices, and suggestions for implementing them in your own organization. Do You Have a Client-Centered, Collaborative Culture? I was recently in London for a meeting of the Client Leadership Forum, a group of leading service firms that meet regularly to share best practices on how to develop a client-focused organization and build long-term client relationships.

You’ve had such a successful career . . what further aspirations do you have? Is there anything else you would like to achieve? 14. What’s the most enjoyable part of your job? Least enjoyable? 15. When you look back on the different positions you’ve held, what’s been your most memorable or personally rewarding one? 16. Where, in the organization, would you like to go from here? There are several important I track our top 100 clients things to remember when having exon a daily basis, and I look ploratory conversations about execufor news and developments that tives’ agendas.

The senior team: All executives think long and hard about their team of senior managers. Are they the right individuals for the job? Are they aligned to the strategy? Do they work as a team and collaborate? Can their performance be improved? What can be done about conflicts? This is an area where you can often add additional value by offering insights about how to improve the performance of your client’s senior team. , the government, NGOs, unions). Pressures on Senior Executives In addition to the various business and personal issues that may impact a client’s agenda, it’s important to keep in mind that today’s clients are subject to a variety of relentless pressures—some of which are unprecedented.

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All For One: 10 Strategies for Building Trusted Client Partnerships by Andrew Sobel

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